Ordering & Shopping
Q: How do I place an order?
A: Browse our curated selection, add items to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order. You’ll receive an email confirmation with tracking details.
Q: Can I modify or cancel my order after placing it?
A: We process orders immediately to ensure fast delivery. If you need changes, contact our 24/7 support team within 30 minutes of ordering. We’ll do our best to assist!
Q: How does Storeomart ensure product quality?
A: Every product is handpicked from trusted global suppliers and undergoes rigorous quality checks. We prioritize certifications (e.g., ISO, eco-labels) and customer feedback to maintain excellence.
Shipping & Delivery
Q: What are my shipping options?
A: We offer standard (3–5 business days), expedited (1–2 business days), and carbon-neutral shipping. Track your order in real time via your account dashboard.
Q: Do you ship internationally?
A: Yes! We deliver to 100+ countries. Shipping costs and timelines vary by location—calculate fees at checkout.
Q: What if my package is lost or delayed?
A: Contact our support team immediately. We’ll investigate with our logistics partners and resolve the issue promptly, including reshipments or refunds if needed.
Returns & Refunds
Q: What’s your return policy?
A: We offer a 30-day hassle-free return policy. Items must be unused, in original packaging, with proof of purchase. Start the process via your account or contact support.
Q: How long do refunds take?
A: Refunds are processed within 3–5 business days after we receive your return. You’ll receive a confirmation email once completed.
Payments & Security
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for security.
Q: Is my payment information safe?
A: Absolutely. We use SSL encryption and comply with PCI-DSS standards to protect your data.
Sustainability & Ethics
Q: How does Storeomart support sustainability?
A: We partner with eco-conscious suppliers, use 100% recyclable packaging, and offer carbon-neutral shipping. Learn more in our Sustainability Pledge.
Q: Are your products ethically sourced?
A: Yes! We vet suppliers for fair labor practices and environmental responsibility. Look for the “Ethically Made” badge on product pages.
Customer Service
Q: How do I contact your support team?
A: Reach us 24/7 via:
- Live Chat (bottom-right corner of the website)
- Email: support@storeomart.com
- Phone: +1 (917) 708-8195
Q: Can you help me choose the right product?
A: Of course! Our AI-powered assistant or live agents can provide personalized recommendations based on your needs.